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Discussion in 'Customer Support' started by guest, May 29, 2019.
Here is a screenshot of my screen https://ibb.co/b25g8JC
Your particular issue is not a broken video problem, so your post has been moved to the appropriate section.
Our development team will take a look at the issue and seek out what may be causing it. In the mean time, we will need some information about your system:
Your operating system and version: Windows 10, Windows 7, Mac OS X 10.4, Android 8.1, iOS 7, etc
The browser you are using to view the page: Chrome, Firefox, Internet Explorer, Safari, Stock Android browser, etc.
Also, try clearing out your cache. This is the most often over looked solution that solves 99% of the problems some users face when browsing the web. The steps to take differ from browser to browser and from system to system.
UPDATE: The issue has been found and a solution is being worked out.
Just wondering if there was any further updates regarding this issue?
A solution is still being worked out. Once the issue has been fixed, the thread prefix will be updated to "fixed" once we have the desired result.