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Important information about reporting issues

Discussion in 'Bug Reporting' started by JustAdmin, Apr 26, 2016.

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  1. JustAdmin Root

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    When reporting an issue, please try to include:
    • The error code, message and the time that you got it (as precisely as possible please), if the problem is about an error page that you have been getting.
    • The browser that you're using, and the operating system (especially if it's a mobile device), so that the error can be reproduced and fixed more efficiently. If you're not sure exactly what to put, go to http://www.whatsmybrowser.org/ and paste the information from there.
    • A screenshot of the issue, if it's an issue with the content that's displayed in any way (basically, anything other than error pages).
    • If it's a Cloudflare issue, please include the ray ID from the bottom of the error page.
    Please wait up to 24 hours for staff to reply. Once the thread has been seen by an administrative staff member, it will be given one of the following prefixes:

    Received - Initial thread prefix. We've received the thread and someone will look at the report soon.
    Reported - This means we've reviewed the report and are looking into the reported issue.
    Known Issue - We know this is an issue and are actively working on a solution for it.
    Resolved - The issue has been fixed to the best of our knowledge.
    Duplicate - This issue has already been reported in another open/pre-existing bug report thread. A post with the working progress or resolution would follow and duplicate report closed.
    Not A Bug - Self-explanatory; The issue being reported is not a bug or does not belong here (such as reporting broken streaming videos or broken download links).
     
  2. Vashnik Reagent Lord

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    !! IMPORTANT !!
    Please do NOT post reports of broken streaming videos or broken download links here, there is a dedicated link on the streaming and download sites for reporting broken videos and downloads.

    The Bug Report section is for issues related to the software on the site, the forum, and JAN network affiliated sites.
     
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