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Important information about reporting issues

Discussion in 'Customer Support' started by JustAdmin, Apr 26, 2016.

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  1. JustAdmin Root

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    When reporting an issue, please try to include:
    • The error code, message and the time that you got it (as precisely as possible please), if the problem is about an error page that you have been getting.
    • The browser that you're using, and the operating system (especially if it's a mobile device), so that the error can be reproduced and fixed more efficiently. If you're not sure exactly what to put, go to http://www.whatsmybrowser.org/ and paste the information from there.
    • A screenshot of the issue, if it's an issue with the content that's displayed in any way (basically, anything other than error pages).
    • If it's a Cloudflare issue, please include the ray ID from the bottom of the error page.
    Please wait up to 24 hours for staff to reply. Once the thread has been seen by an administrative staff member, it will be given one of the following prefixes:

    Reported - Initial thread prefix. We've received the thread and someone will look at the report soon.
    Noted - This means a non-development staff member has looked at the thread, was unable to resolve the issue, and referred the development team to the thread for further analysis.

    If the issue was requesting website/forum support, these prefixes will help you view the status of your support thread:
    Unanswered - You can select this prefix if you are requesting support and not reporting a bug.
    Answered - A staff member has answered your question.
    Resolved - The issue was resolved. You can select this if the staff answered your question and it resolved the your support request. This will also be used if the thread has not received a reply in a while, for which the staff will presume that issue has been resolved with or without an answer.

    If the issue was reported as a bug, these prefixes will help you view the status of the bug:
    Reviewed - The development team has reviewed the report and looking into the issue to confirm the bug's status.
    Can't Replicate - We were unable to replicate the bug. More information and the steps you took that led to the bug are needed.
    Not A Bug - Self-explanatory; The issue being reported was found not a be bug or does not belong here (such as reporting broken streaming videos or broken download links).
    Known Issue - We've deemed this as known issue and the development team is actively working on a solution for it. We were already aware of this bug or it has been confirmed as a bug.
    Resolved - The issue has been fixed to the best of our knowledge.

    Duplicate - This issue has already been reported in another open/pre-existing bug report thread. A post with the working progress or resolution would follow and duplicate report closed.
     
    #1 JustAdmin, Apr 26, 2016
    Last edited by a moderator: Apr 11, 2019
  2. Vashnik Retired staff

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    !! IMPORTANT !!
    Please do NOT post reports of broken streaming videos or broken download links here, there is a dedicated link on the streaming and download sites for reporting broken videos and downloads.

    The Bug Report section is for issues related to the software on the site, the forum, and JAN network affiliated sites.
     
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