Steam to Begin Offering Refunds

Today, Steam announced that they will begin offering refunds for products purchased on their storefront for nearly any reason.

In the past, it has been very difficult to get a refund for anything purchased via Steam. This has long served as the bane of PC gamers, everywhere. As PC games move more and more to an "all digital" future, a reliable, easy-to-use, and consumer-friendly storefront is absolutely essential to ensure the longevity of PC games and consumer confidence in the mainstream distribution services such as Steam and GOG.

Consequently, this serves as a step forward for Steam quality-control. For some time Steam Greenlight has been abused by various "developers" who manage to release games in broken states, often under the guise of "early access". Still others do nothing more but purchase Unity Engine asset packs and re-sell them as a "finished" product.

With refunds in place, the amount of buyer remorse will see a drastic reduction. And consumers can browse Steam with a greater degree of confidence, not needing to worry whether their purchase will be worthwhile.

You can read Steam's announcement here: http://store.steampowered.com/steam_refunds

 

i use steam however i disliked their customer service but hopefully this will change with this.