Notice JustDubs 2015 Survey Results

You answered, we listened! The JustDubs Online survey results are back and we're going to publicly address the results!

We let the survey run for over one month and it gathered, in some areas, over 550 respondents! The information gathered will allow us to improve upon your JustDubs Online experience.

The following is the detailed survey results plus any relevant changes we will be making to the site based on those answers. Some of these questions have an "other" response where respondents can fill in their own answer to a question or further elaborate on their choices.

Keep in mind some of these questions allow for multiple answers.


Question 1: How did you first hear about JustDubsOnline.net?

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Most of the voters said they came in from a search engine. The number of people who selected "other" and put either "Google search" or "web search" accounts for about more than 3% of the overall vote. So over 50% of our traffic now comes from a search engine. This is a major change from our DT days when the streaming/download section was private and we relied strictly on current members or word of mouth to facilitate our site's traffic flow.

Building our online presence through relevance on search engine results is going to remain a large aspect of our site's marketing. Continuing our Google adwords campaign in addition to using a Bing Ads campaign will help us further increase our traffic.

A lot of people also said they heard about us from a friend or family member. Word of mouth can be a powerful thing. If you have friends or family who like English dubbed anime share this site with them!

A few of the "other" responses should be noted:

animetoplist is another site people hear about us from. We have a premium account there and we're normally the first or second result when searching their site for dubbed anime.

Twitter is another, in addition with Facebook, Youtube and other social outlets. These sites help get our brand out to the public. Social marketing is becoming a big part of how companies grow. The service we provide is now conveniently ready and easily shareable with a potential of millions of people.

Question 2: How often do you visit our site?

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It should be noted that 5% of the "other" vote said that this was their first time visiting the site.

This shows that even people who are visiting the site for the first time can show enough dedication or involvement to stop and fill out a 5 minute survey.

The majority of the remaining "other" vote stated they either visit the site as much as possible or at random. The rest gave a response that suggested they visited only when other sites they use don't have the anime they're looking for.

In order to change the percentage of people who voted several times a month or less we need to continue to improve the areas people already visit on the site. Anime, forum, discussions, news, media, downloads. As those sections improve so will the dedicated flow of traffic.

Question 3: What features influenced your decision to continue visiting the anime portion of our site?

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This was a multiple choice response.

A majority of people said quality of video. Runner up was quantity of videos. People are coming to the site because the quality of our videos rock. And we have a good selection of videos. To be fair only maybe 80% of our over 1,100 videos work but even with those numbers we still have more anime to watch than other sites. In addition, new member come to the site everyday because of the current releases we have. Thanks to Lax, who mainly spearheads adding new releases, we are constantly getting new hits everyday.

The lowest response was fast fixes. We are about to add some extra uploaders soon so hopefully the reported content can be addressed faster.

Question 4: What features influenced your decision to continue visiting the community portion of our site?

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This was also multiple choice. Shockingly the most people said anime news. So keep with on the news posts @Mark Denn and make sure to continue adding them to the Drupal side of the site as well as the forum.

Question5: Which of these devices do you use to vist our website?

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This was also multiple choice. Desktop and laptop win. Third was smartphone.

The only thing here that really stick out is that we need to finish our mobile theme. And possibly test out our site on a few gaming consoles to see if there is anything which can be improved upon.

Question 6: What is your favorite streaming host?

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Mp4upload takes the cake. This was an obvious result for our uploaders. Mp4upload features PC, mobile and gaming compatibility. They also allow for direct downloading of the original file. And because they rarely take down videos this is the preferred choice for us.

Taking a look at the "other" selections.

A lot of people responded with a vague answer that reflected the fact they either did not know what a streaming host was or they do not know what host they were selecting. Or they said something like they select anything that works, select one at random, as long as something works they do not care; etc etc. This lets us know that as long as it works most people do not care.

The rest suggested we either use a HD host or iterated that they do not use the streaming section because downloads are better. Our download section is important because it offers higher quality videos, no ads and no buffering. Keeping up with our download section is important because we cater specifically towards a group of people that will not use the streaming section.

Question 7: What are your favorite sections of the forum?

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Kind of shocking here. Anime discussions takes the vote. I assumed it would be something like the asylum. News section is second with media and clubs trailing behind. The key thing we have todo is continue building threads and activity in these sections so they continue to thrive.

Question 8: If you could change, add or fix one thing on our website, what would it be?

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Firstly, the ads people are referring to, popups, popunders, redirects, is due to the flashx player. Nothing we can really do to resolve that issue. One of our main uploaders prefers to use flashx and the degree of ads is not much considering the free service that is provided.

Some of the things people requested we change do not exist. But I will highlight a few of the ones we are taking into consideration. These are copy and pasted almost directly.

have it to where you can see all of the latest episodes you put on the site instead of just showing a few

easier downloads

better mobile theme and compatibility

html5 supported player for mobile and gaming consoles

bringing back reviews. and having them shown on anime pages

The layout on anime streaming pages, preferred the just dubs and duptopia layout where only 1 player was visible at a time with tabs for mirror links

These are all things that stood out and will be addressed over time. Please stay tuned for more details.

Question 9: On a scale of 0-10 how would you rate our site?

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Less than 4% chose an option that was equal to or less than below average. So in that regard I'd say the overall satisfaction people have with our site is just fine. You can't please everyone all of the time and there is always going to be a few people that do not like the site regardless of what we do.

I want to take a moment to thank everyone who voted in this survey. Your honest input will help us continue improving the site and your experience. Stayed tuned for future announcements regarding these changes!

 

That moment when you realise that you never got around to actually filling in one of the surveys. Oh well, mine would have read:
1. from the previous site
2. all the damn time
3. never uses the streaming/download section
4. forum/members is my reason for hanging around
But we all knew these answers of mine in the first place.

I am surprised to see news being ranked so highly, what the hell? No one even comments there so it comes as a huge shock.
Anime Discussions being a favourite also surprises me. They need an account to post but there is so little discussion there that I don't even see the number of votes being posted in that entire section in a year.

 

Pretty much exactly this.

 

News posts do not boost community activity. For the fact that they are not engaging readers past the article itself. People typically read, maybe respond if it's relevant to their interests and then never visit the thread again. Most people read the article header and not even the article itself. If you were a member of jd.net then you'd know that anime news wasn't an area of the site we concentrated on. Maybe a few unorganized posts here and there but nothing like on JDO. News was something Red thought of when we were on Dubtopian Review to help us be a more rounded source for everything dubbed.

News posts vary on the schedule of the designated staff member. Taking into consideration that all staff members are unpaid volunteers simply going the extra mile and contributing to the community we love. So with that, you have to remember these staff members are unpaid, have jobs, family, school etc that will always come first.

We typically have two news posters, one left not to long ago. Prior to the news inactivity in September the section had nice activity. Heck, we're 4th on Google when I searched for dubbed anime news, right above Funi and Aniplex.



Again, it just varies depending on the current staff member's schedule. We just filled a social media moderator position and since last month we are still actively looking for a new anime news helper.

Thanks for the input.

 

Dubs have had little interest in the anime community for more than just a few years. Dubs have always been the red-headed step child of the anime world. Dubs are a typically a starting point for new viewers before they realize none of the good anime ever gets dubbed or that the second season of their favorite show will never get an English release.

The only real improvement in the dub scene is that some companies like Funi are dubbing the anime along side of the raw/subbed releases. Something that we keep up with in our own anime release section.

The news section have been and will always be open for anyone in the community to post in. I would consider putting the occasional article on the front page but anything more distracts from the site news and community events posts on the main page. Like I said in my previous post, people tend to read the article title and move on since more often than not the entire article is summarized with the title. I understand we benefit from the presence of a more rounded site experience, which is why we've evolved from how we used to be on jd.net, but constant news articles on the front page will bury informative site news. But like I said, doing an occasional one is something I'm willing to consider.

In question 4 of the survey: what features influenced your decision to continue visiting the community portion of our site? The news more than dominated. You're critiquing an area of the site that, based on the survey results, is already doing well. The POINT of the survey is to gain insight on the areas we need MORE improvement on.

Like I said before, the activity in the section is "sporadic" at times. Our volunteers are unpaid, have families, jobs and lives. We're not highly recognizable like Funi, Aniplex or even other sites that do news articles such as Crunchyroll. People are not jumping at the opportunity to write news for us.

Now here's the part that irritates me. Our community is plenty active and dedicated. What other dub site do you know with an active forum, social media pages, YT channel, events with prizes, weekly media articles, a weekly livestream dedicated to watching anime with the community, thriving social groups; the list goes on. I appreciate the part of you that wants to improve on an already highly featured area of the site. But dial it back with the entitlement and this attitude like we aren't already doing good job.

 

Don't let the door hit you on the way out.

 

In my opinion it seems like you are attacking us. I mean I dunno how many times it has to be explained, but our staff here work for free on their own time. To give you an idea of how staff is, I'll use myself as an example. I am a mom of 3 with another on the way. My life is hectic since I work 2 jobs, yet I take my spare time to post for the community. There are others on here who are full time students, some have a family to tend to, and others are working jobs as well. If we had staff that sit around all day doing absolutely nothing, then I'm sure we would have more news. We do however keep up with the most recent news as often as possible. As much as people think, not everyone that is a staff member on here spends their entire day on the forum doing absolutely nothing. From the post that's how you are making us feel.
Now this next part don't get me wrong on this because we do value others opinions but how you worded things is in a way rude. Instead of going "this is what you SHOULD do and this is what is wrong with your site" then comparing us with other sites, which is pretty much made clear that they are better, going by the comparison you have made with us and your "other" sites, you could have put it in different terms to where it wouldn't be annoying. Your basically going "well this site is MUCH better then you because they have this etc etc". Ok well we aren't other sites, and what we have done so far seems to work for our community. We have even posted our news on the FB page but rarely were they acknowledged and THAT is where most of our fans are. The most post we get acknowledged for is things like "anime of the day", anime funny memes, Desktop backgrounds (which seem to get the most response). As someone who deals with and speaks to a lot of the community, not just on here but on FB, news doesn't seem all too popular compared to the other things we have to offer.
To be quiet honest it was a shock to us to find out that the news section was the most popular out of everything we have to offer. It seems like the community we do have are quite happy with it and we are doing everything we can to improve the site, but these things do take time. After all the community had to basically rebuild itself after the original shut down cause we lost a lot of our members. But compared to a year and a half ago the community has been improving.
Something that you could do to help:
You could always offer your assistance by asking to become news poster to help us improve and from there you are more then welcome to offer what suggestions you have. We are always up for hearing suggestions and if staff want to work to improve the site then by all means they can do so.

 

If you have to say you have troll like tendencies then you probably don't lol